New Support Experience: Meet StarBot + On-Site Support

We’ve upgraded your support experience! Instead of relying only on email and an off-site knowledge base, we now offer a fully integrated, on-site support system designed to make getting help faster and easier. It includes:

• StarBot, our adorable new AI chatbot trained on our website content, help guides, and knowledge base. It can answer questions instantly, troubleshoot common issues, and help you find the information you need without waiting for a reply from us.
• Built-in help documentation available directly on our website—no more jumping between platforms.
• On-site support tickets that allow you to easily manage all of your support conversations in one place for easy reference.

These updates are part of our ongoing effort to give you quicker answers, smoother navigation, and a more reliable support experience. We hope you enjoy the new tools—and as always, we’re here to help!